1. Who we are
This Privacy Policy explains how PT VELARIUM ELITE CARE (“Velarium”, “we”, “us”) handles personal data in connection with this informational website and with enquiries about our private-property care services. Our registered office is in South Jakarta, DKI Jakarta, Indonesia, and our services are provided in Bali, Indonesia.
For privacy enquiries, you may contact us at luxury@velariumelitecare.com.
2. Personal data we may handle
Depending on how you contact or work with us, we may receive information such as your name, email address, telephone or WhatsApp number, company or property-management details, property location, service preferences, appointment or access information, and the content of your enquiry.
For clients, we may also hold information needed to deliver an agreed service, including property-care instructions, access arrangements, household preferences, photographs or service reports, billing information and records of our communications. Please avoid sending information that is not necessary for your request.
3. How information reaches us
The website itself is primarily informational. It does not currently provide customer accounts, online checkout, online payments or an internal messaging platform. When you choose to contact us through the WhatsApp or email links on this website, you leave the website and communicate through those external services.
We may also receive information directly from you during consultations, from an authorised representative such as a property manager, or during the performance of an agreed service.
4. Why we use personal data
We use personal data only where reasonably necessary to respond to enquiries, prepare or discuss services, manage client relationships, deliver and document agreed property-care services, coordinate appointments and access, issue business records, protect our clients, staff and properties, comply with applicable legal obligations, and establish or defend legal rights.
Under Indonesian personal-data law, we process personal data only where we have an applicable legal basis. Depending on the activity, this may include valid consent, steps requested before entering into or performing an agreement, compliance with a legal obligation, protection of vital interests, performance of a task in the public interest where applicable, or another legitimate basis recognised by applicable law. Where consent is the basis, you may withdraw it in accordance with applicable law.
6. External platforms and international processing
Our website may link to third-party services such as WhatsApp and your email provider. Those services operate under their own privacy terms and may process information outside Indonesia. Where personal data under our control is transferred outside Indonesia, we apply the safeguards required by Indonesian law, including the applicable assessment of the receiving country’s level of protection and, where necessary, other adequate and binding safeguards or another lawful transfer basis.
7. Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and service records, to comply with applicable legal, accounting or tax obligations, and to resolve disputes or enforce agreements. Retention periods may therefore differ depending on the type of record.
8. Security and confidentiality
We use reasonable organisational and technical measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. Access to private-property and client information is limited according to operational need. No internet or storage system can, however, be guaranteed to be completely secure.
If a failure to protect personal data occurs, we will assess and handle it in accordance with applicable Indonesian requirements. Where notification is legally required, the relevant data subject and authority will be notified in writing within the period required by law, including the information required by applicable legislation.
9. Your rights
Subject to applicable Indonesian law and lawful exceptions, you may have the right to obtain information about the identity and accountability of the party requesting your data and the purposes of processing; access your personal data and obtain a copy; complete, update or correct inaccurate data; withdraw consent where consent is relied upon; request an end to processing, deletion or destruction in applicable circumstances; object to decisions based solely on automated processing that produce legal or similarly significant effects; request postponement or restriction of processing where provided by law; and obtain, use or transfer your personal data in a commonly used format where the statutory conditions for data portability apply. Applicable law may also provide a right to claim compensation for violations involving your personal data.
To exercise a privacy right or raise a complaint, contact luxury@velariumelitecare.com. Please describe your request clearly. We may need to verify your identity and may request information reasonably necessary to respond. We will handle requests within the time and manner required by applicable law.
10. Children
This website and our commercial services are not directed to children. We do not knowingly invite children to submit personal data through this website. Where information about a household includes a child and is genuinely necessary for an agreed property-care service, it should be provided by a parent, guardian or other authorised adult and handled with appropriate care.
11. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change. The current version will be published on this page with its last-updated date. Material changes to the way we handle personal data will be addressed as required by applicable law.